I recently purchased a brand new Samsung Galaxy S advance
for INR. 19,500. The price was Rs. 23,000 a few weeks back and suddenly dropped
to Rs. 19,500. So I grabbed this opporutnity to buy my first dual core processor
Android phone and for the price I am paying, It was a pretty good deal.
My misery started
from the first dayonwards, I was facing a horrible network problem. The phone
won't even survive 5 hours with network signal.
If I keep the phone
idle in an area which shows full coverage, within few hours my phone will show
a blocked sign instead of network signal. It gets fixed every time I switch off
and switch on the phone. Sometimes i even have to take the battery out and
place it back. I had to do it 4 or 5 times on the first day itself.
On the second day.I took it to the dealer and the sales rep
said that the problem is with my sim card and my network provider (Idea).I believed them and tried replacing the sim with my Airtel
sim (my office number) but no use.
On the third day, the shop salesman asked me to show it at
the samsung service center. I asked him for a replacement as I had received a
defective peice. But he said that thet are helpless and I need to complete some
formalities at Samsung service center to get my handset replace with a new one.
So I visited Samsung service center and waited almost one
hour to get to speak to a customer care executive who checked my phone and
asked me to change my sim from 32k to 64k and the problem will be solved.
I visited my service provider and got my 32k sim card
replaced with a 64k sim.. But network problem remained unchanged. I showed it
again at Samsung service and they said they need to get the software updated.
they made me wait another two hours (for God knows what) and finally gave me my
mobile and assured that the problem is resolved. I was more than happy finally
but before reaching back home, I lost the network signal again.
I was frustrated beyong words and rushed back to the Service
station and asked them to replace the handset. After lots of arguments , they
finally agreed to replace my handset. I got my handset replace with a brand new
one. But guess what ? Even that too had a network problem.
Everyone at the samsung service knows that this model has
some network issues but they pretend as if nothing is wrong with the handset
and its a rare case. Instead of helping the customer, they will make u leave
the place by giving some vage excuses.
If anybody is facing the same problem, dont waste your time
trying to change the sim or network provider. The problem in the first place is
with this handset model Samsung Galaxy S advance I9070. The best thing you can
do is to replace the handset with a brand new one. (you might be lucky enough
to get a non defective handset) or try to get a refund or sell off the handset
for any price possible and go for some other model.
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